On 5/13, ILA 2018 registration and hotels will be unavailable from 12:00 PM–9:00 PM ET for site maintenance.

Thank You for Joining Us at ILA 2019!

Frequently Asked Questions (FAQ)

General Information

Conference FAQ - General Information

  • I've never attended an ILA conference. What should I expect?

  • Who should attend the ILA 2019 Conference?

  • Where is the conference?

  • Where can I find the ILA 2019 Schedule at a Glance?

  • What is the badge policy?

  • What is Institute Day?

  • What is Edcamp Literacy?

  • What is the First-Timers Event?

  • What is the Welcome to ILA 2019 Event?

  • How can I enter the Exhibit Hall?

  • Can I bring my child to the conference?

  • Are wheeled carts allowed?

  • Is there a Privacy Policy and a Photography/Video/Recording Policy?

  • When will I receive my Letter of Attendance?

  • Is there a conference Code of Conduct?

  • What accommodations are available under the Americans with Disabilities Act (ADA)?

  • How do I request a meeting room?

  • Is there a lactation room in the convention center?

  • I'm interested in attending the ILA 2019 Awards and Reception. What do I need to know about this event?


Hotel Reservations

Conference FAQ - Hotel Reservations

  • Who is the official hotel management company?

  • How do I log in and access the hotel reservation site?

  • How can I make an online hotel reservation?

  • How can I reserve a hotel room?

  • How do I make changes to my online hotel reservation?

  • How do I cancel my online hotel reservation?

  • What are the official hotels for the ILA 2019 Conference?

  • What is the hotel cancellation policy?

  • What is the hotel no-show policy?

  • Is my hotel on the conference shuttle route?

  • Where can I find a map of the hotels?

  • The date I want for my hotel stay is wait-listed. How do I check the status of the waitlist?

  • What are early departure fees?

  • Where can I store my luggage?

  • What does 100% smoke-free mean?



Conference FAQ - Registration

  • How do I log in and access the registration site?

  • How do I register as an individual attendee?

  • How do I register for the ILA National Recognition in the CAEP Accreditation Process and ILA National Recognition for Reading/Literacy Specialist Programs workshop?

  • How do I register for the Chapter Leader Management Training Workshop?

  • I see that ILA members receive registration discounts. How do I become a member?

  • Can I register for a single day versus the two-day Core Conference?

  • Why do I need to provide on-site emergency contact information?

  • How can I register for Author Meetups?

  • What is the ILA 2019 Conference registration cancellation policy?

  • How can I modify or change my registration?

  • How can I cancel my registration and request a refund or send a replacement?

  • How do I submit a registration using a purchase order?

  • Where can I obtain a W-9 from ILA?

  • How can I get a copy of my registration invoice or receipt?

  • How do I register a group of five or more to get the sixth person complimentary?