ILA's New Digital Experience Is Here! Learn More

Help

Your New ILA Experience Is Here

We have upgraded both our member portal and our learning platform. Here you’ll find answers to some common questions. If you need additional assistance or information, please contact us for help.

Help - Your New ILA Experience Is Here

  • What's New?

  • When Did These Changes Happen?

  • What Should I Do Next?

ILA Member Portal

Help – ILA Member Portal

  • What is the new ILA member portal?

  • Do I need to create a new account for the member portal?

  • How do I log in to the new member portal?

  • Will my old login credentials still work?

  • How do I update my contact information and my preferences?

ILA membership

Help - ILA Membership

ILA Learning

Help – ILA Learning

  • What is ILA Learning?

  • What content will be available on ILA Learning?

Webinars

Help – Webinars

  • How do I access my webinar recordings?

  • How do I register for or access upcoming webinars?

  • Are recordings available after live events?

  • Will I still receive certificates for attending completed learning?

Journals and Literacy Today magazine

Help - Journals and Literacy Today Magazine

Orders, returns & refunds

Help - Orders, Returns, and Refunds

  • What are my payment options?

  • How do I get my member discount?

  • How do I submit a bulk order?

  • Can I get expedited shipping?

  • How do I check the status of an order?

  • What is your policy on book returns and refunds?

Signing in & technical issues

Help - Signing In

  • What if I can't remember my username or password?

  • Why isn’t the website displaying properly?

Who do I contact if I need help? 

Please email Customer Service at customerservice@reading.org or you can call 800.336.7323 (U.S. and Canada) or 302.731.1600 (all other countries) Monday through –Friday from 9:00 a.m. to 5:00 p.m. Eastern.